Shipping policy

POSTAL ORDERS AUSTRALIA

Postal orders require photo identification & a $50 refundable bond. This will be refunded to your original payment method provided that you have posted our garment back on time at a post office and there are no stains or damaged to out item

You will be contacted in regards to the bond & ID on the week of your hire prior to postage*

Express Shipping $35 (includes a prepaid return label - Our satchels are reusable)

Please cut carefully along the dotted line in order to re use our satchel to post your hire back to us

The garment will be posted to you 2 days prior to your hire via Australia Post Express. A tracking number will also be provided 

A pre-paid Australia Post Express label will be included in your reusable package to enable you to return our garment. Please use the original packaging and stick the return label on top of the original label

The garment must be lodged at your local post office on the next business day following your hire before 12pm. DO NOT POST IN A POST BOX. You must provide proof of lodgement via email or text

Failure to provide proof of a lodgement receipt will result in a late fee of $20 to each consecutive day the garment is not sent

If there are any issues with your postal hire please contact us within 24 hours of delivery

Contacting us after your event date with any damage will incur all damage / cleaning fees to be paid for by you

*Last Minute Orders: If a customer places an order less than 3 full business days prior to the start date of the rental order, this is considered a “Last Minute order". Honey Hire Boutique does not take responsibility for any post delays caused by Australia Post. Last minute orders are not eligible for a refund (in the case of late delivery past the order start date, or failure to deliver by Australia Post). You will receive a credit note valid for 6 months. The store credit is exclusive of postage.*

These terms are set in accordance with consumer laws and ACCC guidelines regarding consumer rights and product quality.

*We do not provide refunds under any circumstances*

*We are not responsible for AUS postage delays & there will be no refunds if your parcel does not arrive on time*

 

POSTAL ORDERS NZ

Your parcel will be express posted to you 7 days prior to your hire 

PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR YOUR PARCEL TO ARRIVE 

You will be required to cover the cost of express postage back to us. Our garment must be posted back at s post office the following business day 

 

DAMAGES

If a customer damages a garment they are required to contact HONEY HIRE BOUTIQUE via email with pictures and a brief description

The customer must still return the garment on time. The garment will then be thoroughly assessed and mending fees, additional dry cleaning fees or the full RRP (not including the price you’ve paid to hire a garment) may be charged

We reserve the right to charge the consumer the recommended retail price (RRP) (not including the price you’ve paid to hire a garment) in order to replace the garment if it is beyond repair

If the garment can be repaired for an amount less than the RRP, we reserve the right to charge the client this value

If the garment is booked for a hire and cannot be fulfilled due to the item being damaged and the garment is unable to be replaced or repaired the customer is liable to pay for all pre booked hire fees

DO NOT ALTER GARMENTS IN ANY WAY, THIS INCLUDES SAFETY PINS, STITCHING OR APPLYING DOUBLE SIDED TAPE (Hollywood tape, fashion tape)

 

REFUNDS

Refunds are not permitted under any circumstances. This includes postal hires, event cancellations and change of mind

Customers who need to cancel their hire and have paid in full will receive a credit note with no expiry provided that 14 days notice prior to the event date is given

Deposits are non-refundable and will not be put down as a credit if you cancel your hire.

If the customer is uncertain of sizing, the best option would be to try on the garment prior to hiring

 

CLEANING 

HONEY.HIRE fees are inclusive of basic cleaning fees

Heavily stained garments will incur an additional cleaning fee starting from $20 depending on the garment 

Customers are strictly advised not to attempt to repair or clean any damaged garment, this will be taken care of by HONEY HIRE BOUTIQUES preferred team of repairers and dry cleaners

The customer is responsible for paying for any costs associated with repairs

 

STAINS

We recommend applying fake tan at least two days prior to your event and ensuring any residue is washed off thoroughly to avoid transferring on to garment

We recommended spraying perfume directly onto your body prior to wearing our garment as it may stain or damage the garment

In the event that a stain prevents a garment from being rehired and a basic dry clean does not remove the stain, the client will be responsible for paying the full RRP of the garment

If the garment is booked for a hire and cannot be fulfilled due to the item being damaged and the garment is unable to be replaced or repaired the customer is liable to pay for all pre booked hire fees