Terms and Conditions
PLEASE NOTE THAT WHEN HIRING FROM HONEY.HIRE™ YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS
Honey Hire reserves the right to amend the Terms & Conditions at any time and without notice to you.
TRY ONS
Try on appointments are located in Edwardstown and are 40 minutes, late arrivals mean less time trying on
We understand that circumstances can happen outside of your control, however, please respect our time as we do yours and let us know ASAP if you cannot make your appointment
Try-on appointments are $10. This can be redeemed on a hire or put down as a credit for a future hire
You may bring 1 person along with you to the appointment (we will ask for their full name for security reasons). Please be respectful of the property, environment and garments you intend to try on
Try-on appointments are for 1 person. If you have a friend that would also like to try garments on they will need to book a separate appointment or pay the try-on fee
Ensure you arrive to your appointment with NO FAKE TAN, MAKE UP or any other substances that may stain or damage a garment
If you stain or damage a garment during your appointment you will be required to pay the repair / cleaning fees
Please use the booking link in our BIO or head to our website to schedule a try-on appointment.
PAYMENTS
We accept card or cash
COLLECTIONS & RETURNS
Weekend booking confirmation messages will be sent out on the Tuesday of your hire
Weekday hires are to be collected a day prior to your event and are due back by 4pm the following day
Weekend hires are to be collected on the Thursday of your rental and are due back by 5pm Sunday unless arranged otherwise prior to collection. If you’re hiring for a Friday and wish to return it on the Saturday you’re welcome to
GARMENTS ARE NOT TO BE RETURNED AFTER 5pm UNLESS ARRANGED PRIOR TO COLLECTION - If you decide to drop off your rental after 5pm you are responsible to pay the RRP of the garment if it gets lost or stolen
A late fee of $20 to each consecutive day will be charged if the item is not returned on time
The garment is to be returned in the bag and with the coat hanger it was originally collected with - if the bag or coat hanger isn’t returned with the garment $5 per item will be charged.
DAMAGES
If a customer damages a garment they are required to contact HONEY HIRE BOUTIQUE via DM or email with pictures and a brief description
The customer must still return the garment on time. The garment will then be thoroughly assessed and mending fees, additional dry cleaning fees or the full RRP (not including the price you’ve paid to hire a garment) may be charged
We reserve the right to charge the consumer the recommended retail price (RRP) (not including the price you’ve paid to hire a garment) in order to replace the garment if it is beyond repair
If the garment can be repaired for an amount less than the RRP, we reserve the right to charge the client this value
If the garment is booked for a hire and cannot be fulfilled due to the item being damaged and the garment is unable to be replaced or repaired the customer is liable to pay for all pre booked hire fees
DO NOT ALTER GARMENTS IN ANY WAY, THIS INCLUDES SAFETY PINS, STITCHING OR APPLYING DOUBLE SIDED TAPE (Hollywood tape, fashion tape)
DEPOSITS
In order to secure a garment a $50 - $100 deposit is required. This deposit is non refundable and will not be put down as a credit if you have a change of mind / your event gets cancelled.
REFUNDS
Refunds are not permitted under any circumstances. This includes postal hires, event cancellations and change of mind
Customers who need to cancel their hire and have paid in full will receive a credit note with no expiry provided that 14 days notice prior to the event date is given
Deposits are non-refundable and will not be put down as a credit if you cancel your hire.
If the customer is uncertain of sizing, the best option would be to try on the garment prior to hiring
CLEANING
HONEY.HIRE fees are inclusive of basic cleaning fees
Heavily stained garments will incur an additional cleaning fee of $20
Customers are strictly advised not to attempt to repair or clean any damaged garment, this will be taken care of by HONEY HIRE BOUTIQUES preferred team of repairers and dry cleaners
The customer is responsible for paying for any costs associated with repairs
STAINS
We recommend applying fake tan at least two days prior to your event and ensuring any residue is washed off thoroughly to avoid transferring on to garment
We also recommended spraying perfume directly on to your body prior to wearing garment as it may stain or damage the garment
In the event that a stain prevents a garment from being rehired and a basic dry clean does not remove the stain, the client will be responsible for paying the full RRP of the garment
POSTAL ORDERS AUSTRALIA
*Postal orders require a photo identification*
Express Shipping $35 (includes a prepaid return label - Our satchels are reusable)
Please cut carefully along the dotted line in order to re use our satchel to post your hire back to us
The garment will be posted to you 3 days prior to your hire via Australia Post Express. A tracking number will also be provided
A pre-paid Australia Post Express label will be included in your reusable package to enable you to return our garment. Please use the original packaging and stick the return label on top of the original label. The garment must be lodged at your local post office on the next business day following your hire before 2pm. You must provide proof of lodgement via DM or email
Failure to provide proof of a lodgement receipt will result in a late fee of $20 to each consecutive day the garment is not sent
We do not provide refunds under any circumstances
*We are not responsible for AUS postage delays & there will be no refunds if your parcel does not arrive on time*
POSTAL ORDERS NZ
Your parcel will be express posted to you 7 days prior to your hire
PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR YOUR PARCEL TO ARRIVE
You will need to express post the garment back to us the following business day
LOSSES & THEFT
If the customer loses or steals a garment, they will be charged the full RRP of the item to ensure it’s replaced (RRP does not include the hire fee)
The customer accepts full responsibility for safe keeping of our garment and does not share it or hire it out to anyone else. If the customer is found sharing or hiring out our garment they will be charged a $30 fee for breach of contract
DISCOUNTS
BIRTHDAY DISCOUNT
We offer a $5 discount for your birthday
(Proof of ID required)
Let us know know that it’s your birthday for the birthday discount to be deducted from your hire fee
TAG US DISCOUNT
Any photo you tag us in (wearing our garment) you’ll receive a $5 discount off your next hire
(This will only be valid if you have tagged us within the first 24 hours of posting your photo)
LOYALTY DISCOUNT
Hire from us and you will receive $20 off your 5th hire
*1 DISCOUNT PER HIRE*
Honey Hire reserves the right to amend the Terms & Conditions at any time and without notice to you.